Each step will be discussed in more detail below this section.
Step
Read more about ordering samples.
Step
You will not be billed VAT by us, but you might need to pay local VAT or sales tax to the transporter upon receiving the goods.
We accept all major credit cards.
This is totally safe: the payment will be securely processed on the Iyzico website and your financial details are never shared with us. No Iyzico account is needed for this!
Additionally, your credit card company might charge you for currency conversion (if needed). Those charges are also at your expense.
We accept payment buy your Cargo/shipping company.
We require that all Cargo Payments to us be made with the OUR instruction. The OUR instruction means you pay for all transfer charges and this guarantees that we will receive your payment in full.
In order to learn cargo payment process please contact your contracted cargo/shipping company.
We accept Euro, Dolar, GBP to our Turkish bank account.
We require that all international transfers to us be made with the OUR instruction. The OUR instruction means you pay for all transfer charges and this guarantees that we will receive your payment in full.
Additionally, your bank might charge you for currency conversion (if needed). Those charges are also at your expense.
Step
We sell from our suppliers' stocks. We work hard with our suppliers to make sure that availability is correctly indicated for the products offered on our website. However, we are handling many brands, many products, and only fast-selling items. Therefore it can occur that part of your order is unavailable.
We normally need about 2-3 days to check the availability of your order. You can track the order progress on your account page. And you will also receive e- mail and whatsapp message updates about your order(s).
We will lower your order when it is partially unavailable. In this case we will inform you of this by e-mail, whatsapp message or call as soon as possible. You may then replace the unavailable products with other products. We will refund you for any balance that remains.
Learn more about availability on our site.
Step
If you work with a contracted cargo company previously from Turkey you must give details ( company name and customer code ) in the section of shipping. If you have not ordered before Turkey and if you want to work with local Cargo companies, we will offer you the most suitable options. All shipping and shipping costs are entirely yours.
From our automatic shipment calculation tool, how long the shipment will arrive and how much you will pay for the shipment will be shown to you in the price option before you place an order and included in the price.
Delivery time is depending on the shipping company and the type of shipment (air / land / sea). For more information, you can contact your cargo company before ordering.
The shipping cost depends on these factors:
Even if you see "free" label on shipping options due to system's default, it is not as you may appreciate. The shipping cost will be calculated by our Customer Service department following your purchase and you'll be notified immediately. Right after you placed your order, you will be able to pay your shipping fee in next step.
If you choose your own cargo company, you should contact your company for pricing. In order for the company to quote prices, information such as weight and parcel dimensions will be sent to you
Step
The transporter will handle the customs process for you. And we will make sure that the transporter has all the required documents for this.
EU-buyers are required to have an EORI number. Obtaining one is usually free, fast and easy. You can enter your EORI number at the checkout. Especially UPS shipments to EU countries risk delays at customs when the EORI number is missing.
We also recommend sharing your VAT number with us, if available.
Two type of taxes might be charged to you by customs :
The transporter will bill you for any taxes and related cost that apply to your order on behalf of the customs authorities.
In rare cases it may occur that the wrong taxes are applied to your shipment. This is beyond our control and can sadly not be resolved by us directly. We cannot be held responsible for errors made by others and will not be able compensate you for the taxes. Luckily it will be relatively easy for you to request a refund from the transporter or the customs authority and we can help you with that.
Step
We don't accept returns of unwanted products. So please be sure about your order before placing it.
But if you receive a defective product or we sent you the wrong product then we will issue a full refund for that product. Just be sure to report the issue by e-mail within 7 days and before selling the products to your customers. You will need to provide us with detailed photos so that we can confirm the issue.
Don’t worry: we don’t get complaints about the quality that often. We check the products twice: once when they arrive at our office and once again when we pack your order for shipment. So it rarely happens that we miss obvious defects or ship you the wrong product (wrong design/color/size/etc.).
We will rarely ask you to return the items that have issues because the international shipping cost in those cases is usually too high.
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