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You also don’t need to worry about your customers finding out the wholesale prices. People understand why there is a difference between wholesale and retail prices. And with a short search on Google, anyone can find out what the common margins are, so they don’t even need to know the wholesale pricing to get an idea of your gross margins.
We don’t control the stock and cannot do the stock checks ourselves. The brands keep the stock and it is generally too much trouble for them to do the stock check for you. Most brands don’t have actual stock management systems. So when we receive an order they physically send someone to get those products from their warehouse. They ship us what they have in stock and what they don’t ship is usually sold out or on backorder.
Normally they don’t like to only check product availability because it is some effort for them, they are not guaranteed that this effort results in sales and they believe the information isn’t very useful because the availability might have changed by the time you processed your payment.
We mark a product as ‘out of stock’ on our website when it is sure that it is sold out. You won’t be able to add ‘out of stock’ products to your shopping cart.
If a product in your shopping cart goes out of stock before you checkout, you will see an error message on the cart page that asks you to remove the product from your cart. You won’t be able to complete the order with an ‘out of stock’ product in your cart.
It may also occur that a product turns out to be out of stock after you place your order. In this case, we will inform you of this by e-mail as soon as possible. You may then replace the unavailable products with other products. We will refund you for any balance that remains.
-Not (yet) processing
-Backorder
-Unknown
You are not allowed to cancel products with this order status*:
-Processing
-Ready
You don’t have to cancel sold out products. You are automatically entitled to a refund when a product is sold out.
Cancelled products will be refunded after we complete the order. You are allowed to replace cancelled products at any time if you don’t want a refund.
* Cancelling those products will cause problems for us and their cancellation is therefore not allowed. It is because we don't carry stock. The brands keep the stock and they don't accept returns unless something is wrong with the product. So we get stuck with them when you cancel a product that is ready or on its way to our office (status: 'processing'). If we are lucky we could sell them to other customers but it is complicated for us to match incoming orders with the products from your order because our business is not set up that way. It would require a time-consuming manual check of every new order. And there is no certainty that we can sell them to anyone else. If they cannot be sold we lose money.
But if you have many replacements you can just place a small additional order on our website:
Put the replacement products in your cart.
Complete the checkout.
Don’t pay. No payment will be asked from you at this point. We will later determine the exact balance on all your orders and how much the additional shipping cost will be (if any*).
Please note that we usually need about 7 days to process your replacement order.
You can just send us an e-mail if you only have a few items that you want to add.
But if you want to add many products to your order you can just place a small additional order on our website:
Put the additional products in your cart.
Complete the checkout.
Don’t pay. No payment will be asked from you at this point. We will later determine the exact balance on all your orders and how much the additional shipping cost will be (if any*).
Please note that we usually need about 7 days to process your additional order.
We check the products twice: once when they arrive at our office and once again when we pack your shipment. So it rarely happens that we miss any defects or ship you the wrong product (wrong design/color/size/etc.).
But if you receive a defective product or we sent you the wrong product then we will issue a full refund for that product. Just be sure to report the issue by e-mail within 7 days and before selling the products to your customers. You will need to provide us with detailed photos so that we can confirm the issue.
We will rarely ask you to return ship the items that have issues because the international shipping cost in those cases is usually too high.
The shipping cost depends on these factors:
1. weight and volume of your order
2. the destination country
3. the shipping method
The shipping cost will be calculated after you enter your the country at the cart page or at the checkout page. On those pages, you will see the difference in cost for the 3 different shipping options (if available). The shipping cost will update when you add more products to your cart.
Shipments are not delayed often. Any delay is usually caused during the customs clearance and is beyond our control.
You can track the progress of your shipment online with the Track and Trace code that we sent to you by e-mail. Please contact the transporter directly when you have any questions or concerns regarding your shipment.
Ordering samples is actually a really good idea to see the quality and to get familiar with the sizing. That is why we made ordering samples very easy.
Pre-ordering is not forbidden, but we advise against it because the product availability cannot be guaranteed. We worry that your customers will be disappointed when the preordered products are delayed due to backorders or needs to be canceled when they are out of stock.
Yes, you can have a more detailed idea about our products by visiting our showroom.
Yes, that is possible for many of our brands. It depends on their production capacity/schedule and the availability of the fabric.
Just note that it will only be possible in larger order quantities. The minimum order quantity for the production of products varies and depends on the type of product and the brand.
It will not be possible to make any custom changes to the design or sizing for you.
Yes, we can! Our sourcing service is free of charge and with no obligations.
Send us an email and tell us which Turkey brands you like. We will inform you about their pricing, minimum order, etc. You can place your order in a simple Excel form provided by us. Our terms and conditions will apply to this order as well.
Keep this in mind:
-Most brands will not have a website. We can help you find photos of their recent collection.
-The brand of your interest might have specific order requirements. We can find out for you what those requirements are.
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