Minipodyum doesn't carry the stock for the products. Instead we sell from our suppliers' stocks. We depend on our suppliers for the stock information, but sadly this information is quickly outdated. So it may occur that products you ordered are no longer available when we process your order. It usually takes us up to 2-3 days to confirm availability of your order.
We of course regret it when products are unavailable. But please note that the unavailability of part of your order doesn't give you the right to cancel other products that are available.
When products are unavailable they are either sold out permanently or they are on backorder and will return in a little while.
If a product in your shopping cart goes out of stock before you checkout, you will see an error message on the cart page that asks you to remove the product from your cart. You won’t be able to complete the order with an ‘out of stock’ product in your cart.
It may also occur that a product turns out to be out of stock after you place your order. In this case we will inform you of this by e-mail, WhatsApp message or call as soon as possible You may then replace the unavailable products with other products. We will give you store credit or a refund for any balance that remains.
You will automatically receive an e-mail when a product in your order is backordered. We will hold the shipment until the product restocks.
In most cases restocking takes 1-2 weeks. We are usually not informed of the exact restocking schedules. A note will be added to the backorder status of the product when a restocking date is known to us.
You are allowed to cancel products with the ‘backorder’ status at any time if you don’t want to wait for it to restock.
You may also request for two shipments in which case we ship the readily available products and make a second shipment with the backordered items. There will be a small additional shipping fee for sending more than 1 shipment for you.
We can never give you full certain about availability before we process your order. But there are some ways to guess the risk when you are making your order on our site. In general you can expect older products to be more likely to be unavailable.